Free Shipping from £300
Easy Returns 30 days
Worldwide Delivery
Customer Support
Free worldwide shipping is included for most of the countries for any sale with a minimum order value of £300. Please proceed to checkout to find out whether it applies to your country or not. We use the services of UPS and DHL to guarantee timely and safe delivery. For any purchase below £300, you will be charged for shipping. However, there is no fixed price for shipping as it is calculated based on your location. Simply follow the checkout process and as soon as you indicate your location, you will see how much you will have to pay including the shipping. Shipping cost calculator: Alternatively, if you want to check on your own the prices for the shipping, you can refer to the websites of a relevant delivery company. Follow the links to visit the shipping cost calculator page of either DHL or UPS. Enter the general characteristics of the product and your destination and you can find the price for your package.
We deliver to all countries around the world. We use premium-quality delivery services such as DHL and UPS and can deliver in your preferred location in the shortest time possible. The time required will differ based on your location and the shipping method that you choose. Hence, make sure you choose your preferred shipping method before proceeding to checkout. If you encounter any issues with the ordering process contact our customer services. We will be happy to assist you during the checkout process.
This is possible if certain criteria are met. If the payment is received by noon, every order is dispatched on the same day and generally delivered the following day throughout the UK. However, we cannot guarantee such prompt delivery as it depends on the delivery companies that we cooperate with (DHL and UPS).
This is possible if certain criteria are met. If the payment is received by noon, every order is dispatched on the same day and generally delivered the following day throughout the UK. However, we cannot guarantee such prompt delivery as it depends on the delivery companies that we cooperate with (DHL and UPS).
We want to guarantee that all the products are delivered intact and in the shortest time possible. Hence, we only use DHL and UPS for the delivery of our products. Within the UK, we deliver with DHL and we use UPS for any international shipments.
Contact our Customer Support Team to return the product.
Print the return label, Invoice and the return form.
Put only the filled in Return Form with the product in the package.
Attach the return label on the package. So that they are clearly visible.
Yes, if you indicate a packing station as the delivery address while placing an order, we will automatically ship the order with DHL.
As soon as the package is dispatched, you will receive an automatic email from us with the tracking number. Similarly, you can check your account on our website where you can find detailed information related to your package. If you have not received such email, contact our customer service department and they will provide you with all the information that you may require. Make sure you check the “Spam” folder as you may find our email there.
Both UPS and DHL provide tracking information on their websites. Make sure you visit the respective website based on your shipping choice and use the provided tracking number to check the status of your package.
In such case feel free to contact our customer service department. They will contact the supplier and reorganize the delivery.
This will depend on the reason for returning the product. If you encounter any technical problems with your control unit, we will cover the shipping costs as it may be caused by the malfunctioning of our product. We always check our modules before shipping them. However, sometimes they do malfunction as they are complex tools. Any flaw related to our product is our responsibility and we will be happy to resolve such issues promptly.
If you encounter any problems with our product, contact our customer service department before shipping the package back. After our colleagues assess the situation, they will send the return slip so that you don’t have to pay any additional costs.
Yes, you have 30-day cancellation right upon receipt of your order. If you are not satisfied with the product, our customer service department will assist you with the return process. However, make sure that the module is properly installed on your vehicle as in most cases this becomes the cause of dissatisfaction.
To cancel your order, please contact our customer service department by email or phone. Our colleagues will help you with the cancelation process. Alternatively, if you have a customer account on our website, you can cancel your order from your customer account. Be aware that the cancellation is only possible before the package is sent.
The return period begins with the receipt of the order. Make sure that you install the module correctly and check all the functions of the product. Our technical support team will be happy to assist you if you encounter any issues during the installation.
Yes of course, in such case contact our customer service within the return period that is 30 days after receiving the product . Our employees will inform you of what you have to do to exchange the module and will assist you during this process.
Unfortunately, sometimes the product is damaged during the transportation process. If you receive a product that is not as described, please contact our customer service department. They will provide all the details that you may require for returning the product. Alternatively, you can exchange a product from our website.
